Support
Here are answers to some common questions. If you have questions which are not addressed here then please email support@conxy.co
Playing the game
How do I play Conxy?
Conxy is played by connecting tiles of the same colour that are horizontally or vertically next to each other in a grid. Making squares (or looping back to the same coloured tile) pops all tiles of that colour. The direction in which gravity works (either down, up, right or left) to replace the popped tiles depends on last two connected tiles, e.g. if the final connected tile is above the prior tile then gravity works upwards (Level 1 which is a tutorial illustrates this). Starting at Level 1, players complete the level task, e.g. 20 red and 20 green tiles within 30 moves, and then move onto the next level. After a level task has been completed players are awarded a star rating (1, 2, 3, 4 or 5) based on the number of moves taken relative to the maximum allowed. This video demos how to play
What is the objective of Conxy?
The objective of Conxy is to progress through the Standard (blue) levels with the highest star rating (1 to 5 and based on moves taken) as you can for each. Once the first 50 Standard levels have been completed then for any Standard (blue) level where a 5 star rating has been achieved a Hard (red) version will be unlocked for play. Your extra challenge, should you wish to accept it, is to complete as many Hard levels with up to 5 stars.
If you complete all the levels available in the current version of Conxy and are eager for more, have no fear, further levels will come your way shortly with the next update of Conxy.
How do I remove arrow tiles?
To remove arrow tiles move them to the side of the grid where the arrow is pointing then they will fall off the grid. It is often helpful to make tiles to remove coloured tiles that may sit in the way of the arrow tiles. Level 15 in Conxy is a tutorial which demonstrates how.
Is there a time limit to complete a level?
No, there is no time limit.
Can I replay a level?
Yes, once a level has been completed, it can be replayed as many times as you like. Players will often wish to replay a level to improve their star rating and to, possibly, unlock a Hard level.
What are the padlocks on the scoring screen?
The left hand padlock relates to Hard (red) levels. These are unlocked for play when the first 50 Standard (blue) levels have been completed and 5 stars has been achieved for the associated Standard level. The significance of the right hand padlock will be revealed in a later version of Conxy.
Troubleshooting
How do I recover my progress if not showing?
Contact Conxy at support@conxy.co
Money matters
How much does it cost to play Conxy?
Conxy is totally free to play. There are options to purchase Qs which can be exchanged for items that can be fun and speed your progress through the game, such as, shuffles, extra moves and extra lives. The option to buy extra Qs can be disabled by switching in-app purchases off on your device.
How do I apply for a refund from Apple?
If you do not receive an item you purchased on an Apple device then request a refund via reportaproblem.apple.com
General
When will Conxy be available on Android?
If Conxy is popular on iOS then an Android version will be developed soon afterwards. Release dates will be publicised on Twitter, Facebook and on this web site.